Customers are complex, and you need tools that can deal with that complexity. Unsupervised can give you a complete view of your customers and how they interact with your call center including:
- Influence of product purchases (with product details)
- Intrinsic customer attributes
- Local customer market details
- Interaction ticket data
- Interaction unstructured data including call audio logs and chat logs
The insights from all these sources combined into a single analysis lets you have a true 360 degree view of the customer and their interactions with your Contact Center.