Thrive in a hypercompetitive market by autonomously surfacing insights from all your data – from Chat Bots to raw call logs. Unsupervised is empowering call centers to increase efficiency and go beyond the dashboard.
Your call center is your frontline. Improve efficiencies while increasing topline or bottomline revenue with Unsupervised’s unmatched AI.
Use AI-driven insights to understand the most popular products and services across micro segments and train agents to sell them accordingly.
Anticipate and react to customer needs with previously hidden insights to improve satisfaction.
Optimize Call Center operations and productivity by continuously optimizing routing and chatbots by leveraging all of your complex data and call logs.
Business moves at the speed of “instant.” Give your customers the answers they need when they want them by enhancing IVR and Automation solutions. Our AI finds specific insights from millions of columns and rows of data to improve call routing and design.
Drive down costs with higher First Call Resolution. Unsupervised helps pinpoint opportunities to solve tricky customer issues on the first call.
"Any idea why our high priority cases are actually being handled more efficiently by our least experienced agents?"
"Looking into this in more detail and it seems most of these P1-P3 issues are actually pretty rare. Newer reps are more familiar with these types of cases from their training. Let’s adjust our call routing to send these edge cases to the newer reps."
"Any idea why our high priority cases are actually being handled more efficiently by our least experienced agents?"
"Looking into this in more detail and it seems most of these P1-P3 issues are actually pretty rare. Newer reps are more familiar with these types of cases from their training. Let’s adjust our call routing to send these edge cases to the newer reps."
With Unsupervised, you can finally take advantage of real, powerful, and actionable insights that provide you with a measurable ROI.
